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Benchmarking
Thirteen Dutch university libraries use benchmarking to measure and compare their performance. The data they gather concerns budget allocation, collection creation, service effectiveness, etc. This tool is updated regularly in order to respond to new developments in the library. The University of Groningen uses digital files on a large scale, also in comparison to other [...]
Customer satisfaction survey
In 2012, the results of the previously held Customer Satisfaction Survey were compiled into a report. The results give a good indication of what users think about the different aspects of the services provided. One of the survey’s main conclusions is that staff and students are very satisfied with the collection as well as with [...]